Privacy Policy

Effective Date: April 19, 2026

At Monodox, your privacy is fundamental — not an afterthought. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, platform, products, and services (collectively, the "Services").

1. Information We Collect

a. Information You Provide

Account information: name, email address, and organization when you register.
Communications: messages you send through support forms, emails, or feedback channels.
Payment information: billing details processed securely through third-party payment providers. We do not store card numbers.

b. Information Collected Automatically

Usage data: pages visited, features used, timestamps, and interaction patterns.
Device data: browser type, operating system, IP address, and device identifiers.
Cookies and similar technologies: see our Cookie Policy for details.

c. AI Interaction Data

When you use our AI-powered products, we may process inputs and outputs to provide the service. We do not use your data to train our models unless you explicitly opt in.

2. How We Use Your Information

To provide, maintain, and improve the Services.
To process transactions and send related communications.
To respond to support requests and inquiries.
To detect, prevent, and address security issues and abuse.
To send product updates and announcements (you can opt out at any time).
To comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share data with:

Service providers: trusted partners who help us operate the Services (hosting, analytics, payment processing), bound by confidentiality agreements.
Legal requirements: when required by law, regulation, or legal process.
Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected users.

4. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy, or as required by law. When data is no longer needed, we securely delete or anonymize it.

5. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits. No system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Object to or restrict certain processing.
Request data portability.
Withdraw consent at any time.

To exercise any of these rights, contact us at privacy@monodox.com.

7. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place in accordance with applicable data protection laws.

8. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date.

10. Contact

If you have questions or concerns about this Privacy Policy, contact us at privacy@monodox.com.